Help & FAQ

Ordering & Personalization

How does personalization work? At checkout, you'll be able to enter your custom text, name, date, or design directly on the product page. We laser-engrave each piece individually based on exactly what you submit — please double-check spelling and details before confirming your order, since production starts shortly after.

Can I see a preview before it's made? For most products, the on-page personalization tool shows a live preview as you type. If you need a custom design or logo engraved (e.g. for corporate orders), contact us at info@skillberry.lv or via WhatsApp and we'll send a proof before production.

I made a mistake in my personalization text — can I fix it? Contact us immediately at info@skillberry.lv with your order number. If production hasn't started yet, we can usually correct it. Once an item has been engraved, changes aren't possible.

Can I order in bulk (e.g. for a wedding, event, or company gifts)? Yes — email info@skillberry.lv with quantity and details. Bulk orders often qualify for tiered discounts (20/50/100+ pieces), especially for corporate gifting.

Materials & Care

What materials do you use? Wood, natural stone, porcelain, and metal, engraved with our laser system.

Is the porcelain dishwasher and microwave safe? Yes, our porcelain pieces are dishwasher safe and microwave safe.

Will the engraving fade or wash off? Laser engraving is a physical mark into the material, not a printed or painted layer, so it holds up well to normal use and washing over time.

Shipping & Delivery

How long does production take? 2–4 business days before dispatch for standard consumer orders, since most items are made to order. This may extend during peak season (November–December). For business or bulk orders, please contact us in advance by email or WhatsApp so we can confirm a timeline.

How long does shipping take after that? Delivery times vary by destination — see our Shipping Policy for exact ranges by region.

Do you ship outside Latvia? Yes, we ship across Europe.

How do I track my order? You'll receive a tracking link by email once your order ships.

Returns & Issues

Can I return a personalized item if I change my mind? No — personalized/engraved items are made specifically for you and are excluded from the standard 14-day return right under EU consumer law. Please review your order carefully before confirming.

My item arrived damaged or wrong — what do I do? Email info@skillberry.lv within 14 days with your order number and clear photos. We'll arrange a repair, replacement, or refund. See our Return & Refund Policy for full details.

NFC Smart Gifts

What is an NFC smart gift? It's a product with a tiny chip embedded during production. The recipient taps their phone on it to instantly open a message, video, playlist, or webpage you've set up — no app needed.

Does the recipient need a special app? No — modern smartphones read NFC tags automatically when tapped, no app required.

Business & Wholesale

Do you work with hotels, restaurants, or cafés? Yes — see our Skillberry Gastronomy collection, or email info@skillberry.lv directly for menu boards, signage, and tableware inquiries.

Do you offer corporate gifting? Yes, especially ahead of Q4 — contact us early (ideally by October) to guarantee production time for the holiday season.